Cutting-edge technology is only worth the investment if it produces results. To ensure that each customer gets the most out of their solutions, we offer a full range of professional services.
Trimble Energy offers a full array of professional services for implementing, customizing and upgrading cost-effective enterprise technology and location-based field computing solutions for electric and gas utilities. Through our team of industry, business process, and enterprise technology experts, we provide unique capabilities in delivering fully-integrated solutions to drive improvement in operational efficiency, reduce costs, and enhance customer service.
Our professional services are delivered using our proven system implementation approach and methodology. We take great pride in our track record of successful implementations - on time and budget. And, in collaboration with your team, we can do the same for your utility.
Our professional services are delivered using our proven system implementation approach and methodology. We take great pride in our track record of successful implementations - on time and budget. And, in collaboration with your team, we can do the same for your utility.
Consultation
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With the extensive experience in the energy business, our professional consultants find solutions to many of our customers’ challenges - no matter how unique those might be - together with them. For example, our experts assist utilities in improving their processes and making the maximum use out of their IT solutions from a holistic viewpoint. Weintegrate new and existing pieces of software with one another, train utility employees to better manage their logged information and help them discover untapped possibilities, for instance, by determining how to extract more value from the existing data, or help develop new services for the utility's customers.
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Deployment and Data Migration
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Our team of experts evaluates your unique customer needs and goals, along with all the existing utility data, and creates an implementation plan in cooperation with you. We work with you throughout the entire deployment project, whether that be software installation, configuration and customization, integration over to your other IT systems, or data conversion. Thanks to our long experience and an extensive library of tools, we provide you with data conversion services from most existing systems to any Trimble solution. If needed, we also provide data gathering and digitizing services in co-operation with our partners.
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To maximize your benefits, we also work with you to streamline your processes, identify new possibilities for efficiency, and plan and execute user training, so that your entire team can fully embrace the provided solutions, ensuring you a smooth transition.
Version Deliveries
The latest product versions contain the most up-to-date capabilities.
We make sure to inform our customers of all the available and upcoming updates to their solutions. Our experts can also carry out the version installation or help customers with it, ensuring that possible database updates are successful, changes in the environment are done correctly, and the updated system functions as expected.
The version upgrades can be combined with training or consultation services to help maximize the benefits of the new version.
We make sure to inform our customers of all the available and upcoming updates to their solutions. Our experts can also carry out the version installation or help customers with it, ensuring that possible database updates are successful, changes in the environment are done correctly, and the updated system functions as expected.
The version upgrades can be combined with training or consultation services to help maximize the benefits of the new version.
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Training
We fulfill all training needs related to our solutions, by providing common and tailored training for both system administrators and professional end users.
Our well-defined training courses allow you to utilize the system to its fullest potential:
The training can be arranged either on-site or at Trimble premises.
Our well-defined training courses allow you to utilize the system to its fullest potential:
- During and after deployment of new solutions, to train the key users on all the system functionalities, and all system users in the specific functionalities they need in their work.
- Any time upon request, for example, when there are changes in roles of the system administrators, or there are new users who require training.
- When there are new functionalities in the system, for example, done at version upgrades or specific utility requests.
The training can be arranged either on-site or at Trimble premises.
Helpdesk
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Trimble Energy helpdesks support the daily utility operations so that our systems function as expected and any problems are solved as quickly as possible. Thanks to our global presence, there is always help available for urgent situations, no matter what time of the day. Together with training and consultation services, our helpdesks ensure that the utility employees can concentrate on their core business and use their systems as efficiently as possible.
Our technical support staff are IT professionals who understand the field of business and are committed to providing prompt and efficient assistance. |
Software as a Service
For utilities that wish to outsource keeping their a software up-to-date, we offer a Software as a Service (SaaS) solution.
We manage the hardware and the software related to the product – partly or entirely, leaving your utility free to concentrate on the data itself stored in the system.
We manage the hardware and the software related to the product – partly or entirely, leaving your utility free to concentrate on the data itself stored in the system.
