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  • Trimble Energy
    • News
    • Energize! blog
    • Professional Services
    • Esri Trimble Partnership
    • Contact Us
  • ELECTRIC UTILITIES
    • Network Design
    • Distribution Management
    • Outage Management Suite
    • Augmented Reality for Utilities
    • Maintenance
    • Mobile Solutions
    • Vegetation Management
    • Strategic Decision-Making
    • Network Optimizer
  • GAS UTILITIES
    • Tracking & Traceability Toolset
    • Smart Leak Survey
    • Remote Gas Pressure Monitoring
    • Trimble GasOMS
    • Gas Network Modeling & Utility GIS
    • Mobile Solutions
    • Augmented Reality for Gas Utilities
  • AUGMENTED REALITY
    • SiteVision Use Cases
    • SiteVision Options
    • For More Information
  • SUCCESS STORIES

ENERGIZE!

Power from behind the scenes

Outage Management - Contractor Edition

10/18/2018

 
Outage Management Goes Mobile
Ever heard of a utility that has outsourced 100% of its outage management to contractors? Well, here you have one - Elenia has done it for years in their low voltage network with the help of transparency, intelligent systems and well-defined processes, and their situational awareness is top-notch.
​“In an LV (low voltage) case, there is nothing to do from the control room,” confirms Teemu Suvela, Operations Engineer at Elenia. And truly, the operators in the Elenia control room can take it easy at daytime, as the contractors handle the LV outages from start to finish, independently. “We only alarm the contractor to go to the fault location and repair the fault,” Teemu explains. There is also less and less need for phone calls, as the mobile solution Utility To Go allows for the field crews to see the needed information directly in the field, and the well-integrated smart services tackle 98% (!) of the potential customer phone calls, ensuring that the utility offers excellent customer service via multiple channels with transparent outage information. Highly beneficially, the smart systems have also allowed for the utility to fine-tune its cooperation with the contractors, resulting in very effective and straightforward processes.

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Network Design - Overall View over the Mountains

5/9/2018

 
Network Design in the Norwegian Mountains
Photo by Skagerak Energi
​Skagerak Energi, a Norwegian utility, operates where the sea meets mountains, an environment that sets unique challenges also to the network operation. When it comes to designing their network, the key is in data quality, and the importance of having a complete overview of the network at hand is as high as the mountains around.
​“There is a lot of complexity in network design and in how to present large amounts of data to the user in a way that supports their decision-making. It’s a good challenge,” reflects Jan Rondeel, the CIO of Skagerak Nett, which is a part of Skagerak Energi in Norway.

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Vegetation Analysis - Practice Meets Science

4/4/2018

 
Vegetation management makes up for one of the largest, if not the largest, maintenance expenditures for the electricity utilities, and luckily, there are more and more methods available to improve the process. NM Group, a part of Trimble Energy, appreciates academic collaboration as a valuable way to bring rigour into the vegetation analysis capabilities.
Sophie Davison Mastering the Vegetation Analytics
​“If done well, an efficient and accurately informed vegetation management program can save a utility a large amount of money and improve network reliability through more accurately identified true vegetation hazards and reduced numbers, if any, of false vegetation hazards,” explains Sophie Davison, Vegetation Products Manager at NM Group in UK. On the contrary, the consequences of poor vegetation management can get costly. Sophie continues: “Inefficiency or using inaccurate data can lead to outages, regulatory fines, increased management costs and, in the worst cases, vegetation related fires and associated lawsuits.”

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User Experience - Designing the Core

3/14/2018

 
Especially with the mobile solutions becoming more and more popular for field work where the working conditions can be extreme and unhandiness soon leads to linemen returning to the pen and paper, ensuring the tools and devices are easy-to-use and support the user workflows is more important than ever. For that, user experience specialists play a very important role in designing the solutions to fit their purpose - work that goes way beyond the user interface.
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Minka Kailu, User Experience Specialist at Trimble Energy, explains that where UX designing is a wide process with various different phases, the emphasis is always at understanding the end users’ needs and designing to match them. “Quite often when people ask me what user experience design is, I say it’s creative problem solving,” Minka states.

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Partnership - Down to the Last Programmer

1/10/2018

 
I’ve got it on video - our customers love us! Starting out with all these interviews some months ago, the level of positive customer feedback has taken me by surprise. People at our customer utilities willingly express how happy they are about our cooperation, even on camera. The credit for that really belongs to all our teams - it takes the mindset of the entire organization to be focused on working with our customers to solve their challenges.
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​Typically, that would highlight the consultation services, sales, and the help desk, but with my background in the product development, I can’t help but blend these customer comments with some of my memories with the developers. Looking back at my past - I wrote our user guides for over 10 years - the spirit of how we do things certainly molded me into looking at every piece of software not from the feature point of view, but from the angle of helping utilities to get their job done easily. And if I ever did ask for a review on a manual piece that was neglecting that viewpoint, I was sure to get feedback.

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