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  • Trimble Energy
    • News
    • Energize! blog
    • Professional Services
    • Esri Trimble Partnership
    • Contact Us
  • ELECTRIC UTILITIES
    • Network Design
    • Distribution Management
    • Outage Management Suite
    • Augmented Reality for Utilities
    • Maintenance
    • Mobile Solutions
    • Vegetation Management
    • Strategic Decision-Making
    • Network Optimizer
  • GAS UTILITIES
    • Tracking & Traceability Toolset
    • Smart Leak Survey
    • Remote Gas Pressure Monitoring
    • Trimble GasOMS
    • Mobile Solutions
    • Augmented Reality for Gas Utilities
  • AUGMENTED REALITY
    • SiteVision Use Cases
    • SiteVision Options
    • For More Information
  • SUCCESS STORIES

ENERGIZE!

Power from behind the scenes

Outage Management - Contractor Edition

10/18/2018

 
Outage Management Goes Mobile
Ever heard of a utility that has outsourced 100% of its outage management to contractors? Well, here you have one - Elenia has done it for years in their low voltage network with the help of transparency, intelligent systems and well-defined processes, and their situational awareness is top-notch.
​“In an LV (low voltage) case, there is nothing to do from the control room,” confirms Teemu Suvela, Operations Engineer at Elenia. And truly, the operators in the Elenia control room can take it easy at daytime, as the contractors handle the LV outages from start to finish, independently. “We only alarm the contractor to go to the fault location and repair the fault,” Teemu explains. There is also less and less need for phone calls, as the mobile solution Utility To Go allows for the field crews to see the needed information directly in the field, and the well-integrated smart services tackle 98% (!) of the potential customer phone calls, ensuring that the utility offers excellent customer service via multiple channels with transparent outage information. Highly beneficially, the smart systems have also allowed for the utility to fine-tune its cooperation with the contractors, resulting in very effective and straightforward processes.

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Outage Management Overview

10/4/2018

 
Transparent actions and information flows between the control room, field crews and customers. Real-time data, efficiency of operations and top-notch situational awareness thanks to quality systems and processes. That’s outage management in the MV (medium voltage) and HV (high voltage) networks at the electric utility Elenia, all aiming at great customer service.
Outage Management Goes Mobile
​Elenia is the second largest electricity DSO (distribution system operator) in Finland, supplying electricity to 425 000 homes and businesses, and covering over 100 municipalities vast across the center of the country. The usual fault causes are thunderstorms and risky trees falling on the power lines, and, as Elenia invests heavily on underground cabling, one common cause has become excavators when digging goes wrong.

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Partnership - Feels Like One Team

12/12/2017

 
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​“The execution was just phenomenal,” is not something you hear every day about an implementation. Pedernales Electric Cooperative (PEC) started their deployment project from an urgent need, and is now happy to tell their story on how great cooperation can lead into solving highly important business needs - after all, success like this is always built from a combination of things.
​PEC is the largest electric distribution cooperative in the USA, delivering electric power to more than 300,000 meters in Texas. Located in one of the fastest growing areas in the U.S., PEC operates on an 8,100-square-mile service area consisting of all or parts of 24 Central Texas counties, and provides safe, reliable and low-cost energy services to its members. Founded in 1938, PEC headquarters is based in Johnson City, Texas, where I was lucky to get to meet Lawanda Parnell, Chief Information Officer, and Paul Lochte, Interim Vice President of Engineering, for the interview.

​“This has probably been one of the smoothest implementations I've ever been a part of.”
​


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