“In an LV (low voltage) case, there is nothing to do from the control room,” confirms Teemu Suvela, Operations Engineer at Elenia. And truly, the operators in the Elenia control room can take it easy at daytime, as the contractors handle the LV outages from start to finish, independently. “We only alarm the contractor to go to the fault location and repair the fault,” Teemu explains. There is also less and less need for phone calls, as the mobile solution Utility To Go allows for the field crews to see the needed information directly in the field, and the well-integrated smart services tackle 98% (!) of the potential customer phone calls, ensuring that the utility offers excellent customer service via multiple channels with transparent outage information. Highly beneficially, the smart systems have also allowed for the utility to fine-tune its cooperation with the contractors, resulting in very effective and straightforward processes.
Elenia is the second largest electricity DSO (distribution system operator) in Finland, supplying electricity to 425 000 homes and businesses, and covering over 100 municipalities vast across the center of the country. The usual fault causes are thunderstorms and risky trees falling on the power lines, and, as Elenia invests heavily on underground cabling, one common cause has become excavators when digging goes wrong.
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